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As an ebike motor manufacturer, TruckRun eBike Systems has seen a lot of common motor problems come through our customer service department. We've put together this professional motor maintenance guide to help you keep your ebike running smoothly.
1. Water resistance is key.
TruckRun eBike Systems are rigorously tested for water and salt spray, and most motors have an IPX5 or IPX6 rating. But that doesn't mean you can be careless. Here are some things to avoid:
Don't soak your motor in water for long periods of time. Wading through shallow water is usually fine, but submerging your motor for an extended period of time can be dangerous, especially for mid-drive motors, which are located lower than hub motors. We've seen a lot of reports from Southeast Asia of motors that have been damaged by water.
Don't over-maintain your motor. We know you love your ebike, but don't use a high-pressure water hose to clean your motor. The high pressure can force water into small gaps and damage the internal components. A spray bottle and a dry cloth are a much better option.
2. Avoid prolonged climbing.
Motors heat up as they operate, which is normal. TruckRun designs its high-powered motors with proper cooling to prevent overheating. However, if you're riding aggressively, such as climbing for more than 30 minutes, the motor can get very hot. TruckRun's mid-drive motors have overcurrent protection that will shut down the motor if it overheats. This allows the motor to cool down and prevent damage.
However, whether or not this feature is available on the market, especially for hub motors, depends on the e-bike manufacturer. Some cheap e-bikes with hub motors may not have this feature. If you continue to ride a hot hub motor, it's likely to burn out.
3. Professional Installation for Reliability:
Many people like to customize their e-bikes themselves, but we recommend seeking help from a qualified technician. Improper installation can lead to short circuits and damage to the HMI, display, or motor. Believe us, this has happened many times.
By the way, if your e-bike does not originally have a throttle function, we recommend that you do not install it, as this may make it non-compliant with local regulations.
4. Keep track of your mileage and seek regular maintenance.
While your e-bike's motor is generally very reliable, it's important to keep an eye on it as it reaches 10,000 kilometers/6,000 miles.
At this point, some gears may start to wear out, and the motor lubricant may begin to run low. This can cause the motor to make noise and lose power. If you notice any of these symptoms, it's important to take your e-bike to a qualified mechanic for professional maintenance. If your dealer is unable to help, you can always reach out to TruckRun. We're here to be your loyal guardians.
5. Protect the motor from impact.
eMTB is a lot of fun, especially when you're weaving through the trails. TruckRun torque sensor ebike motors can accurately sense your intent, providing the right amount of assistance and powerful bursts of acceleration after turns.
But we have to remind you to be careful not to hit the motor when you're doing some high-skill moves, like jumping over obstacles, such as sharp rocks or fallen trees. This is especially true for mid-drive motors, as their location makes them more vulnerable.
By following these maintenance tips, you can maximize the performance, reliability, and lifespan of your TRUCKRUN electric bike motor. Enjoy worry-free rides and unlock the full potential of your electric bike.
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